Booking.com Customer Review Awards: ATKV Resorts shine

ATKV Resorts is proud to celebrate an outstanding achievement following this year’s Booking.com Customer Review Awards. Six ATKV resorts have been recognised for delivering exceptional guest experiences – a true testament to the dedication, passion, and hard work of our incredible teams.

The Booking.com Customer Review Awards take place annually, recognising accommodation partners that consistently go above and beyond for their guests. The awards are based entirely on verified guest reviews, making them a meaningful reflection of the real experiences visitors have at our resorts. Receiving this recognition is not only an honour – it confirms that our commitment to service excellence is making a lasting impression.

We are thrilled to share the results:

· ATKV Eiland Spa – 9.0

· ATKV Buffelspoort – 8.8

· ATKV Klein Kariba – 8.5

· ATKV Hartenbos – 8.5

· ATKV Natalia – 8.4

· ATKV Drakensville – 8.1                

Each of these scores represents hundreds – and in some cases thousands – of guest interactions, experiences, and memories. 

At ATKV Resorts, we believe that great service goes far beyond a warm welcome at reception. It is found in the attention to detail in housekeeping, the friendly assistance from maintenance teams, the care taken by restaurant staff, the enthusiasm of activity coordinators, and the countless behind-the-scenes efforts that ensure every stay runs smoothly.

Guests may see the beautiful surroundings, comfortable accommodation and exciting activities but what truly sets our resorts apart is our people.

Managing a resort is no small task. It involves long hours, careful planning, problem-solving and constant coordination. From peak holiday seasons to quieter weekdays, our teams work tirelessly to ensure that every guest feels valued and cared for. Whether it’s resolving a booking query, preparing a chalet to perfection, maintaining immaculate facilities or assisting a family in creating unforgettable holiday memories, every detail matters.

These awards are therefore not just about scores – they are about dedication.

We want to extend our heartfelt thanks to every staff member across our ATKV resorts. Your commitment, professionalism and passion for service are what make achievements like this possible. Your hard work often happens quietly and behind the scenes, but today we celebrate you.

We would also like to thank our loyal guests. Your feedback, reviews, and continued support inspire us to keep raising the bar. Your positive experiences motivate us, and your constructive feedback helps us grow. Without you, these awards would not be possible.

ATKV resorts don’t just provide accommodation – we create spaces where families reconnect, friends gather, and lifelong memories are made. The Booking.com Customer Review Awards reaffirm that we are on the right path.

Here’s to our teams, our guests, and to many more successful seasons ahead.